Return Policy
Return & Exchange Policy — Kylies Label
Not satisfied with your purchase? Don’t worry — we’re here to help! You have 30 days from the date of delivery to return your items for store credit or exchange.
How to Return or Exchange
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Contact Us: Email us at info@kylieslabel.com to request a return form. Let us know if you’d prefer an exchange or store credit.
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Complete the Return Form: Indicate the items you’re returning and your preferred outcome.
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Ship Your Return: Send the items back via your chosen courier within 30 days of delivery.
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Processing: Once received, returns are processed within 10 working days. You’ll get email updates throughout the process.
Return Conditions
To qualify for a return or exchange:
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Items must be in original condition: unworn, unwashed, and free from stains (e.g., makeup, deodorant).
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Original tags must be attached, and items must be in original packaging.
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Sale items are not eligible for return (except for exchange or store credit).
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Shipping costs are non-refundable.
Important Notes
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Return Costs: Customers are responsible for return shipping fees.
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Exchanges: If your requested item is unavailable, we’ll help you choose an alternative.
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Defective/Damaged Items: If your item arrives defective or damaged, email us at info@kylieslabel.com with photos for immediate assistance.
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Late Returns: Returns outside 30 days may not be accepted, but you can contact us to discuss options.
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Refunds: Refunds are issued as store credit only, which can be used toward future purchases.
FAQ
How long does processing take?
Returns are processed within 10 working days once we receive your shipment. You’ll be notified when your store credit or exchange is complete.
Are shipping charges refundable?
No — original shipping charges are non-refundable.
What if my order is unclaimed or rejected?
If an order is returned due to customs fees, missed delivery, or incorrect address, store credit will be issued (minus shipping fees) once the return is confirmed.